Utility Billing
How to find your Account number and Customer number: On a previous bill, find the account number (example: 12345-67890). Your Account number is the digits BEFORE THE DASH, Customer number is the digits AFTER THE DASH.
In a hurry? Use the "Quick pay" option using your utility Account number and Customer number.
Want to pay by phone? For Utility bills, you may dial our IVR system at 662-932-3755. Enter your utility Account number and Customer number.
About fees: Paying with credit/debit card or e-check incurs a service fee in addition to the paid amount. By Mississippi law, the City of Olive Branch must pass these charges to the customer. In-person payment by cash, check, or money
order carries no fee. You can also set up a no-charge automatic bank draft by visiting the Utility Billing office during regular hours.
e-Checks: $1.95 per transaction (online only for one-time payments)
Credit or Debit card: $2.50 or 3.75% of the bill amount, whichever is larger (online, phone, or in-person)
IVR fee: Using our IVR pay-by-phone system incurs an additional charge of $1.00 (phone only)
To receive bills via email, sign up for e-Billing by logging in and selecting Contact Preferences.
