Utility Billing
How to find your Account number and Customer number: On a previous bill, find the account number (example: 12345-67890). Your Account number is the digits BEFORE THE DASH, Customer number is the digits AFTER THE DASH.
In a hurry? Use the "Quick pay" option using your utility Account number and Customer number.
Want to pay by phone? For Utility bills, you may dial our IVR system at 662-932-3755. Enter your utility Account number and Customer number.
About fees: Paying with credit/debit card or e-check incurs a service fee in addition to the paid amount. By Mississippi law, the City of Olive Branch must pass these charges to the customer. In-person payment by cash, check, or money order carries no fee. You can also set up a no-charge automatic bank draft by visiting the Utility Billing office during regular hours.
e-Checks: $1.95 per transaction (online only for one-time payments)
Credit or Debit card: $2.50 or 3.75% of the bill amount, whichever is larger (online, phone, or in-person)
IVR fee: Using our IVR pay-by-phone system incurs an additional charge of $1.00 (phone only)
At this time, the City of Olive Branch does not accept third party payments from applications such as Chime, Cashapp, Zelle or Apple Pay
To receive bills via email, sign up for e-Billing by logging in and selecting Contact Preferences.
For users with multiple accounts: Limit is 100 managed accounts per login.
